Why Trimara?

Why Trimara?

The most important aspect of choosing a vendor for your technology services is assessing the value that they add to your organization. Here are just a few advantages that our customers enjoy when they choose Trimara. If you’d like to see what Trimara can do for your organization, please feel free to contact us for your free, no risk assessment today – we’d be happy to hear from you and offer any advice we can on your specific technology challenges.

Cost Reduction Strategies

We realize that your IT dollars have to be spent wisely. Each year, we assist our clients in creating an annual technology plan that focuses on the business objectives to be achieved, how these objectives translate to technology requirements and cost reduction strategies that can be employed to save the business money. Some typical areas we help our customers leverage for cost reduction include:

Reduced software licensing costs.

Software licensing can cost thousands of dollars per employee once you factor in cost of the desktop operating system, Microsoft Office software and peripheral programs such as PDF generation software. These costs can be substantially reduced – and sometimes even eliminated – by selecting products such as OpenOffice, Google Apps and desktop equivalents that look and feel like Windows at a fraction of the cost. Through the annual plan we establish for all our customers, we help our customers evaluate, plan, roll out and train end users on these technologies – saving them thousands of dollars every year.

Server virtualization.

Combine multiple servers can be run on a single physical server through the user of virtualization technology and simplify administration, reduce costs and extend the longevity of your IT investment.

Trimara vs. In-House IT Support

Are you trying to decide between hiring an in-house support person versus engaging a provider like Trimara? Here are a few reasons why you should consider partnering with Trimara.

Multiple support agents.

With one in house support person, what do you do when that person become sick, takes vacation or makes the decision to move on to other opportunities? These problems disappear when you partner with Trimara because you’re backed by a team of support agents, not just one.

Lower cost.

Partnering with Trimara to fill your support needs is actually cheaper than hiring your own employee. With Trimara you don’t need to worry about benefits, sick leave, employment insurance or all of the other extras that take away from your bottom line – you pay one low price every year.

Transition plan.

Are you interested in switching to a managed service like Trimara’s but you already have someone in-house? Don’t worry, we’ve encountered this before and we can work with you to develop a plan that will allow you to transition to our service without needing to let go of your in-house person.

Trimara Support Model

The Trimara support model ensures that all of your business’ technology needs are covered 24×7, 365 days a year. Our support model includes the following features to ensure that your business receives the attention it deserves:

More support agents, 24×7.

During our regular support hours we multiple support agents dedicated to ensuring your needs are met, with additional support agents are available for on-site visits and proactive maintenance work. After hours at least one senior agent is always on call for emergencies, ensuring that you are never without support when you need it.

Regular on-site visits.

We work with our customers to establish a schedule for on-site support visits that works for them. No more calling your support provider and waiting a few hours or more for them to come onsite, with Trimara you and your staff can rely on a regular schedule for support so that your problems get dealt with proactively.

Flat Rate Service Plans

Predictable service rates helps our customers establish an annual budget for their technology needs knowing that there won’t be any surprises as their demand changes throughout the year. The preferred model for most of our clients is to establish a fixed annual budget that provides for end-to-end technology management. Whether it’s infrastructure management, overseeing the development of a new system or working through the weekend to bring a new system online, the flat-rate plan covers it all.

Complete packages include:

  • Annual technology plan
  • Unlimited onsite and remote support
  • Unlimited weekend and after-hours service for mission critical and disruptive outages
  • Website development
  • Website hosting
  • SEO strategy
  • Monthly analytics report
  • 24×7 network monitoring and maintenance